Public relations and source repair
Online Reputation Management
Give customers accurate information when AI answers describe your company. Suede AI traces incorrect claims to accessible sources, repairs approved records and repeats the relevant questions to document what changes.
What your team receives
- Inaccuracy and source registerThe disputed claim, supporting evidence, affected URL or answer capture and the recommended correction.
- Source repairs and requestsApproved owned-page edits and targeted third-party correction materials with a dated action history.
- Accuracy recheck recordComparable answer observations showing whether the specific claim changed after the documented source work.
A defined scope, an accountable owner and a useful handover.
Identify the inaccuracies that affect buyer decisions
An incorrect founder, outdated product description or invented affiliation can send a customer away with the wrong understanding of your business. Our AI reputation management work begins with the exact statement: where it appeared, when it was captured and what authoritative business record supports the correction.
We separate factual inaccuracies from opinions and subjective comparisons. The review records each claim in context, including the prompt and answer where applicable. This creates a focused repair list that a business owner, editor or publisher can evaluate without guessing which words need attention.
Trace claims to records you can improve
We inspect cited sources and relevant accessible pages for the same claim. A source may be outdated, ambiguous or internally inconsistent. The review distinguishes an observed citation from a suspected connection, so a plausible explanation does not become an unsupported statement about how an engine formed its answer.
Owned-source repairs can clarify the current offer, connect the correct founder or remove an obsolete statement. Third-party corrections need a precise request and supporting evidence. We prepare those materials and retain the publisher's response alongside the original discrepancy.
Recheck accuracy after the source changes
Once a source is updated, we verify the actual published wording before repeating the sampled questions. Answer checks retain their date, engine, prompt and relevant settings. We report whether the targeted claim remains accurate, inaccurate, absent or inconsistent across the recorded observations.
This lets your team distinguish work completed on a source from a change observed in an AI answer. Ongoing visibility monitoring can extend the checks over time, while business entity optimization addresses broader confusion about the company and its relationships.
How the work is delivered
- Capture the claim Supply an example answer or URL and the correct supporting record. We preserve the context, identify the specific factual dispute and prioritize the effect on customer understanding.
- Repair accessible sources Approve replacement wording, update agreed owned pages and prepare supported publisher requests. Record each action with its current status and the owner responsible for follow-up.
- Repeat the accuracy check Verify edited sources and repeat the relevant question sample. Compare the actual wording and preserve mixed results rather than reducing them to a single unsupported success claim.
Example: an answer attributes the wrong founder
Illustrative example
An AI answer names a founder from another business with a similar name. We preserve the answer, review cited and relevant identity records, and clarify the founder relationship on accessible sources. Repeat checks document whether that specific attribution changes; a repaired page and a corrected answer remain separate entries.
Questions about Online Reputation Management
Can you remove a negative review?
This engagement addresses demonstrably inaccurate company information through source corrections. A negative opinion is different from a factual error, and review removal is not a deliverable of this service.
Can you force an AI engine to change its answer?
The engine controls its responses. We improve the accessible source record and measure subsequent answers with dated checks, giving you a clear account of the work and the observed accuracy.
What evidence should we provide?
Send the exact disputed wording, its URL or dated answer capture and records supporting the correct fact. Current product documentation, approved company records and attributable public sources help establish a precise correction.
Correct the record around your company
Send the inaccurate claim and the evidence for the correct information. We will identify the sources to review and the next practical repair.